At ProFlowUSA, your satisfaction is our priority. If a product doesn’t meet your expectations, we make returning or exchanging it simple and straightforward.
You may return or exchange any product purchased from ProFlowUSA within 30 days of the shipment date.
Please contact our support team before returning any item so we can assist you with the process and provide a return authorization.
For returns or exchanges, please reach out to us at:
support@proflowusa.com
We want you to be completely satisfied with your purchase. Please review our return policy below before initiating a return or exchange.
Return Policy Overview
To process a return or exchange, you must submit a Return Merchandise Authorization (RMA) form. This is especially important because many of our flow meters are customized to meet specific customer requirements.
Eligibility Requirements
| Requirement | Details |
|---|---|
| Time Frame | Returns or exchanges must be requested within 30 days of shipment date. |
| Product Condition | Items must be in original packaging, unused, and in resalable condition. |
| Proof of Purchase | Original invoice or order number must be provided. |
| Custom Products | Customized or specially engineered flow meters are not eligible for return or exchange. |
Important Notes
- A 15% handling and restocking fee will be applied to approved returns.
- You are responsible for all return shipping charges.
- Damaged products due to shipping must be reported immediately upon receipt.
- All original packaging, manuals, and accessories must be included with the return.
To begin the return or exchange process, please submit our easy online RMA form or contact our support team.
Fair Policy • Simple Process • Customer Satisfaction First